The challenge
BSI Steel needed to stay flexible amidst unpredictable market dynamics, but their legacy payroll system was outdated and rigid. Manual processing, limited scalability, and lack of vendor support hindered the HR team's agility.
“The steel industry is constantly changing, and the cloud-based nature of Deel Local Payroll means we can tailor it to our needs at any given time.”
With payroll spread across Johannesburg, Durban, and Cape Town, a lean HR team needed a more reliable and scalable solution.
The solution
Switching to Deel Local Payroll gave BSI Steel a cloud-native system with built-in self-service. Employees now use “Pacey,” a WhatsApp-based chatbot, to access payslips and information directly, without HR intervention.
“The payroll implementation was quick, it was easy, it was well planned… we went live without a single glitch, which I think is phenomenal.”
Deel Local Payroll's cloud-based system brought scalability and accessibility to BSI Steel's HR operations. The transition was seamless, thanks to structured onboarding and 24/7 support.
The result
The very first payroll run on Deel Local Payroll processed with zero errors. More than 300 employees were onboarded seamlessly, and payroll queries that once clogged HR's inbox are now resolved instantly via self-service.
BSI Steel saw 100% payroll accuracy from the start, significantly reducing HR workload. The platform's automation capabilities enhanced speed, accuracy, and compliance, empowering the team to focus on strategic workforce initiatives.
“Deel Local Payroll helps us stay resilient in a fast-changing industry. With scalable operations, we can focus on what we do best—serving customers and growing the business.”— Chantal Lombaard, HR Executive, BSI Steel
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