Your employees already use WhatsApp, now they can use it for HR too.

Stop answering the same HR-related questions. Let WhatsApp do it for you. Self-service HR and payroll, simplified.

Trusted by 18,000+ customers across 45+ countries. Support NPS 97. Powered by PaySpace. Backed by Deel.

How WhatsApp ESS works

Customisable self-service platform

Give your teams simple, secure access to HR tools through WhatsApp. Pacey works internationally, supports multiple languages, and lets employees authenticate quickly using mobile or national ID wherever they happen to be in the world.

Paperless HR workflows

Remove printing, paperwork, and manual admin from everyday tasks. Employees can view payslips, apply for leave, and manage requests in seconds, all from their phone. Make workflows easier, faster, and far more consistent every day.

Local payroll, built for compliance

Manage payroll, benefits, and employee data in one place with automated tax calculations, legislative updates, and secure processing built in. Everything stays compliant with GDPR, LGPD, and POPIA across every part of your workflow.

Key benefits

From downloading your payslip to applying for leave, Pacey is your smart assistant for everyday HR tasks. Get things done fast all in chat, whether it’s submitting claims, viewing your leave balance, or sending out company announcements.

WhatsApp for employee self-service

Give your team the convenience of managing payroll and HR directly from WhatsApp — no portals, no passwords, just instant access when they need it.

Payslips, tax docs & claims

Download payslips in PDF or text format, request tax certificates, and submit claims.

Leave and approvals

Apply for leave, check balances, and receive approvals in real time.

Company updates

Get company announcements, automate work anniversary messages, and stay connected.

Easy and secure registration

Employees can register themselves using their national identification number. Pacey will check that their mobile number and identification number matches their profile on Deel Local Payroll to verify them.

Interactive messages

Pacey uses interactive messages which gives users a simpler and more consistent way to select the options available to them.

Interactive messages achieve significantly higher response rates compared to text-based lists.

Access your payslips in PDF or text format

Employees can access their historical payslips in PDF or text format at any time therefore eliminating any need to provide old-school printed payslips.

Let Pacey handle the small stuff, so you can focus on the big picture

From downloading your payslip to applying for leave, Pacey is your smart assistant for everyday HR tasks. Get things done fast — whether it’s submitting claims, viewing your leave balance, or sending out company announcements – all in chat.

Customer success stories

"Using WhatsApp employee self service definitely makes it easier for employees to access important documets. Deel Local Payroll support staff are always available and willing to assist if you require assistance."

"Using WhatsApp employee self service definitely makes it easier for employees to access important documents."

“The employee self-service, together with WhatsApp, is outstanding. Very easy to use, accessible anytime, anywhere in the world. Deel Local Payroll makes payroll a breeze with reports for every need.”

“The employee self-service, together with Pacey, is outstanding”

“Time is saved with staff using WhatsApp for employee self-service to submit claims and leave themselves. An easy-to-use system where you can quickly figure out what to do. We’ve definitely seen a decrease in processing time - you just click, click, click, and reports are done.”

“This is the best user friendly payroll that anyone will ever need. It saves you time by enabling the Employees to log into their own platform to book their leave and draw their own payslips, no need for mails anymore. Their call center is friendly, efficient as their product knowledge is excellent. Excellent product I will one hundred percent recommend it to any company.”

Awards & Recognition.

Whether your business needs are to manage payroll or HR or both, we have a software solution for you that is accessible anytime, anywhere and from any device.

Winner: Transformation Project of the Year 2024

Winner: Payroll Innovation Award 2023

Winner: Payroll
Software Supplier of the Year 2019

Top 25 HR Software
Award 2019

Finalist:
The SaaS Awards 2019