PaySpace’s mission it to allow organisations to be more productive and successful by using our Services. Our registered users (“Members”) create profiles and upload data relating to their companies and employees in order to accurately administer payroll and HR services. Due to the nature of this data, the cornerstone of our business is to focus on protecting it.

Maintaining your trust is our top priority, you have our commitment that we will not electronically process your personal information in any way that is incompatible with this Policy. 

We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards. 

This Privacy Policy applies to our websites, including related platforms, mobile apps, web services, outsource services, or any content or information provided as part of these services, together, the “PaySpace Service”, “Service” or “Services”).

Data Operators 

All data is stored in our data centers in South Africa. If you reside in South Africa, then the personal information provided to or collected by our Services is controlled by the Insight IT Group, Johannesburg. If you reside outside South Africa, then this personal information in controlled by PaySpace Global, Mauritius, Grand Baie. 

We may share your personal information with our affiliates (meaning entities controlled by, controlling or under common control with PaySpace) outside of the PaySpace entity that is your data controller (for example, Insight IT may share your information with PaySpace Global, or other future PaySpace operating entities) as reasonably necessary to provide the Services. You are consenting to this sharing. 

If you have any concern about providing information to us or having such information stored on our Services or otherwise used in any manner permitted in this Privacy Policy and the Terms and Conditions of Use, you should not become a Member, visit our websites, apps or otherwise use our Services. 


To create an account on PaySpace, you must provide us with at least your email address and a password and agree to our Terms and Conditions of Use and this Privacy Policy, which governs how we treat your information. You will provide additional information during the registration flow (for example, your company addresses and contacts, pay structures, journal codes, employee biographical information and salary information) to help you build your company and employee profiles and to provide you with Services. You understand that, by creating an account, we a will be able to identify you by your PaySpace profile. We may also ask for your credit card or bank details to retrieve applicable service fees. 

Customer Service 

When you contact our customer support services telephonically or through our online Help Center, we will have to access your profile, company information, employee information and other contributions to our Services and collect the information we need to categorize your question, respond to it, and, if applicable, investigate any breach of our Terms and Conditions of Use or this Privacy Policy. We also use this information to track potential problems and trends and customize our support responses to better serve you. We do not use this information for advertising. 


We use cookies to store a session identifier in order to correctly serve you your data as well as improve your experience, increase security, measure use and effectiveness of our Services.. You can control cookies through your browser settings and other tools. By visiting our Services, you consent to the placement of cookies in your browser in accordance with this Privacy Policy. 

Information About Your Computer and Mobile Device 

When you visit or leave our Services (whether as a Member or Visitor) by clicking a hyperlink we automatically receive the URL of the site from which you came or the one to which you are directed. Also, advertisers receive the URL of the page that you are on when you click an ad on or through our Services. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing PaySpace using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up, which we use to show you relevant information.

PaySpace Communications 

We communicate with you through email, notices posted on our websites or apps and other means available through the Services, including mobile text messages and push notifications. Examples of these communications include: (1) welcome and engagement communications – informing you about how to best use our Services, new features, updates about legislation (2) service communications – these will cover service availability, security, and other issues about the functioning of our Services; (3) promotional communications – these include email and may contain promotional information directly or on behalf of our partners. These messages will be sent to you based on your profile information and messaging preferences. You may change your email and contact preferences at any time by signing into your account and opting out of receiving emails.

Please be aware that you cannot opt out of receiving service messages from us. You agree that we may provide notices to you in the following ways: (1) a banner notice on the Service, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail. You agree to keep your contact information up to date. 

Sharing Information with Third Parties 

We do not rent or sell personal information that you have posted on our Services. We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions i.e. to process payment; (3) as reasonably necessary in order to provide our features and functionality to you regarding legal submissions; (4) when we reasonably believe it is required by law, subpoena or other legal process; (5) as necessary to enforce our Terms and Conditions of Use or protect the rights, property, or safety of PaySpace, our Members and Visitors, and the public. 

Testimonials and Advertisements 

If you provide any testimonials about our goods or services or place advertisements, we may post those testimonials and examples of advertisements you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided. 

External Links 

As PaySpace is an information portal, it contains links to other Web sites. These sites however do not fall under any control of PaySpace and therefore PaySpace cannot be held responsible for the privacy practices or the contents of such other web sites.

Service Providers 

We may employ third parties to help us with the Services. We may employ third party companies and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to us not to disclose or use it for other purposes.

Rights to Access, Correct, or Delete Your Information, and Closing Your Account 

You can change your PaySpace information at any time by editing your profile, deleting information that you have posted, or by giving us notice of termination. You have a right to (1) access, modify, correct, or delete your personal information controlled by Payspace regarding your profile, (2) change your information, and (3) close your account. As per our Terms and Conditions of Use, on notice of termination you will have 30 days to download or export your data using one of many mechanisms such as reports, web services and business intelligence tools. After that 30-day period, we will have no obligation to maintain or provide your data, and will thereafter delete or destroy all copies of your data in our systems or otherwise in our possession or control, unless legally prohibited.


We are ISO 27001 certified and therefore have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. Access to your data on our Services is password-protected, and all sensitive data is protected by SSL encryption when it is exchanged between your web browser and the Services. We also offer secure https access to the PaySpace website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password.

How to Contact Us 

If you have questions or comments about this Privacy Policy, please contact us on +27 87 250 2500, through our online support center or by email.

Our Contracting Entity 

Branch Our Entity Address
South Africa Insight IT Solutions Pty Ltd 1st Floor, Block 7
299 Pendoring Street
South Africa
Anywhere outside South Africa PaySpace Global Ltd The Depot
Labourdonnais Village