BEST-IN-CLASS PAYROLL SUPPORT AND SERVICES
Payroll support and service when you need it
Need a payroll solution that is easy to use and reliable and offers you support when you need it most?
There are many reasons why you might consider changing your payroll software provider. Perhaps you have experienced the following with your current provider:
- Delayed or no support desk feedback
- Annual License fee disputes
- Unprofessional call centre agents
- Excessive holding time
- Priority support that is not really a priority
- Generic or scripted feedback
- No follow-up
- Lack of human connection and genuine interest in your problem
If you answer yes to any of these statements… it’s time to switch!
Why do customers choose PaySpace?
Customers prioritise human interaction when they most want to feel understood and heard by a business. When customers are looking for problem-solving assistance with an issue they are experiencing, they will contact a business via telephone and look to speak directly with a person. PaySpace believes that staying ‘humanly’ connected with people, and adding a human touch, is vital to nurturing and sustaining long-lasting relationships with customers.
Payroll experts at your service
PaySpace provides an intuitive, easy-to-use online user experience for everyone, from superusers to end-users. Through automated processes and the guidance of in-product help functions, PaySpace supports payroll and HR divisions to process information swiftly and accurately. All legislation is automated and updated by PaySpace. As a result, customers need not worry about understanding complex legislative rules. You will always be on the latest and correct version of the tax tables and legislative rules applicable to your country selection when you log on.
Payroll Support Your Way
We also understand the complexities surrounding certain companies’ pay structures. We appreciate that there is no standard one size fits all approach to payroll. To ensure you receive the best payroll support, we are available to you through various channels to assist with these requirements. We encourage you also to attend our payroll training courses to empower yourself with the skills necessary to utilise PaySpace to maximum advantage.
PaySpace payroll support in numbers
When surveyed after interacting with our support team, 98% of our customers were satisfied with the service they received.
59, 361 support tickets logged in 2023.
Our support team strives to ensure a first response time on support tickets within
30 minutes.
PaySpace offers our customers the following payroll support options:
Standard Support
Support for all customers who have South Africa as a Tax country.
Africa Support
Support for all other African Countries excluding South Africa.
Priority Support
A personalised support service channel that offers customers the option to speak to a select support team each time they require support. As a result, the Priority Support Consultants know the customer’s setup and background and form close relationships with customers.
Compliance
We ensure legislative payroll compliance through a dedicated compliance team responsible for interpreting and implementing legislative requirements for PaySpace software. Our support teams have direct access to our compliance teams allowing for swift resolution of compliance-related queries.
PaySpace Payroll Support Channels
Through the capabilities of PaySpace software, our support team can view all of your configuration settings, unique setup criteria, organisation and employee data directly from our support centre and, as a result, can provide advice or support immediately. This significantly reduces the time taken to resolve any query or issue.
No limit on the number of payroll support related calls that can be submitted.
No limit on the number of payroll support related emails that can be submitted.
Our employee self-service bot that will assist your employees with payroll and HR requests via WhatsApp.
Online Customer Portal 24/7: around-the-clock access.
Contact us today
Build-in Payroll Support 24/7
Resource content such as Release Notes: New Features & Enhancements PLUS Legislation changes
- Getting Started Guide – This guide will provide you with the essential information to process a basic pay run, from loading a new employee to exporting the salary payment file.
- How-to Videos – Master the full capability of your software with flexible learning through short video content.
- PaySpace Wisdom – Troubleshooting, FAQ and Knowledge Base resources play an essential role in assisting customers in resolving their issues by themselves by searching our knowledge base of articles or questions and answers posted.
- Support Tickets (Log & Track) – Add new support requests, also known as tickets. Support Tickets provides transparency into the status of any support requests that have been submitted directly via the customer portal, telephonically with one of our consultants, or via email.
We want to hear from our customers. We’ve made it easy for you to give feedback using the Ideas Portal. You can submit new ideas for consideration and vote for new features submitted by other users. Of course, this does not mean that all ideas submitted will be developed. Still, it does help us identify which ideas are popular among our customers so that we can consider these in our roadmap.
Additional expert payroll support and services
PaySpace enables users to increase their knowledge and skills by providing additional services relevant to a well-organised payroll function.
PaySpace Payroll & HR Consulting Services offer expert consultants with years of experience in the Human Resources and Payroll industry, leveraging best practices from thousands of successful implementations. Our consultants have direct access to our product and technology development teams allowing for quick, efficient implementations.
Payroll & compliance training empowers you to use the PaySpace software to its full capability. We offer various payroll & compliance training options to meet your needs, from eLearning at your own pace to onsite training. Whether you are new to PaySpace or an experienced user, our courses follow a basic, advanced and practical design to expand your PaySpace knowledge. Join our expert lecturers in an informal and hands-on approach to support you in becoming an expert on PaySpace.
The Annual and Bi-annual Tax Seminars are presented to customers by knowledgeable tax industry experts who understand the impact of legislation on the payroll and HR industry. The seminars cover a wide range of important topics, ensuring that your company complies with the latest employment-related payroll legislation.
Coming soon – Labour Seminar – Keeping you up to date with all the latest information, practical guidance, and understandings you need to design and manage your employment policies and practices.
We take care of all payroll-related activities so that you can have the freedom and flexibility to focus on growing your business. We have a dedicated team to ensure that your payroll runs on time, every time. Our payroll outsourcing team handles legislative frameworks for 40+ African countries and currencies while adhering to POPIA and GDPR requirements.
At the core of PaySpace’s success is a team of strategic thinking, innovative, talented, and passionate colleagues changing how payroll is done globally. We officially launched the HERO initiative in August 2020, offering free training for payroll professionals to expand their skill sets and help them future-proof their careers.
We’re here to help
- Private and confidential
- Expert advice
- Convenient
