Meeting our customers where they are is important, and customer feedback ensures we always look at ways to improve lives through technology.
Based on feedback, we know that our customers love Pacey, and so do their employees. However, we also understand that some users are cautious about using Pacey as there are concerns about data costs.
The actual cost of sending WhatsApp messages in South Africa
The following article shows the actual cost of sending WhatsApp messages in South Africa, confirming that sending a WhatsApp message costs a fraction of a cent. Pacey uses interactive WhatsApp messages, giving users a more straightforward and consistent way to select the options available, resulting in significantly higher response rates than text-based (USSD) lists.
Using the article’s findings, if we use an average cost, across all networks in SA, of sending a text-based Whatsapp message and a photo to replicate a user requesting a pdf payslip, a user can send 50 messages and get 50 responses from Pacey plus download a pdf payslip, and it will only cost 2c. Users can request a text format payslip, and this cost reduces to less than 1c.
How can we help you?
Self-service features enabled through Pacey mean that employees can access their historical payslips in PDF or text format, submit claims, apply for leave, view their personal information, and request their tax certificate. All at a fraction of the cost of a call, saving in printing costs, and done from any smart device anywhere in the world.
Should you have any questions regarding the Actual cost of sending WhatsApp messages in South Africa, please feel free to visit our Support page for more ways to get in touch, or email us at [email protected].